de Blok, C., van Donk, D., Seepma, A. & Roukema, I., 2016, Public service operations management: a research handbook. Radnor, Z. J., Bateman, N., Esain, A., Kumar, M., Williams, S. J. & Upton, D. M. (eds.). Abingdon: Routledge
Research output: Chapter in Book/Report/Conference proceeding › Chapter › Academic › peer-review