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Dive into the research topics where Jana Holthöwer is active. These topic labels come from the works of this person. Together they form a unique fingerprint.
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Collaborations and top research areas from the last five years
Recent external collaboration on country/territory level. Dive into details by clicking on the dots or
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Increasing Accountability and Compliance with Robot Advice
Holthöwer, J., van Doorn, J. & Noble, S. M., 8-Aug-2025, (E-pub ahead of print) In: Journal of Marketing.Research output: Contribution to journal › Article › Academic › peer-review
Open AccessFile22 Downloads (Pure) -
Robots to the Rescue? Shaping Service Experiences in Healthcare and Beyond
Holthöwer, J., 2024, [Groningen]: University of Groningen, FEB Research Institute. 167 p.Research output: Thesis › Thesis fully internal (DIV)
Open AccessFile705 Downloads (Pure) -
Organizational frontlines in the digital age: The Consumer–Autonomous Technology–Worker (CAW) framework
Doorn, J. V., Smailhodzic, E., Puntoni, S., Li, J., Schumann, J. H. & Holthöwer, J., Sept-2023, In: Journal of Business Research. 164, 13 p., 114000.Research output: Contribution to journal › Article › Academic › peer-review
Open AccessFile46 Citations (Scopus)342 Downloads (Pure) -
Robots do not judge: service robots can alleviate embarrassment in service encounters
Holthöwer, J. & van Doorn, J., 2023, In: Journal of the Academy of Marketing Science. 51, p. 767-784 18 p.Research output: Contribution to journal › Article › Academic › peer-review
Open AccessFile212 Citations (Scopus)464 Downloads (Pure) -
Artificial Intelligence and Robotics in Marketing
Holthöwer, J. & van Doorn, J., 29-Oct-2021, The digital transformation handbook – From academic research to practical insights. Bijmolt, T., Broekhuizen, T., Baalmans, B. & Fabian, N. (eds.). University of Groningen PressResearch output: Chapter in Book/Report/Conference proceeding › Chapter › Professional
Open AccessFile614 Downloads (Pure)
Press/Media
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Robotwetenschapper Jana (30) uit Groningen: ‘Soms praten mensen liever met robots’
06/01/2026
1 item of Media coverage
Press/Media: Research › Popular
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Wanneer hebben robots in de zorg meerwaarde?
15/12/2025
1 Media contribution
Press/Media: Research › Popular
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UKrant on using robots when it gets embarrassing
21/06/2022
1 Media contribution
Press/Media: Research › Academic