Research output per year
Research output per year
Search results
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2020
Prosocial Compensation Following a Service Failure: Fulfilling an Organization’s Ethical and Philanthropic Responsibilities
Thomassen, J. P., Leliveld, M. C., Ahaus, K. & Van de Walle, S., Feb-2020, In: Journal of Business Ethics. 162, 1, p. 123-147 25 p.Research output: Contribution to journal › Article › Academic › peer-review
Open AccessFile17 Citations (Scopus)223 Downloads (Pure) -
2018
Public service guarantees: Exploring the design and implementation of service guarantees in public settings
Thomassen, J. P. R., 2018, [Groningen]: University of Groningen, SOM research school. 178 p.Research output: Thesis › Thesis fully internal (DIV)
Open AccessFile2756 Downloads (Pure) -
2017
Compensating citizens for poor service delivery: Experimental research in public and private settings
Thomassen, J. P., Leliveld, M. C., Van de Walle, S. & Ahaus, K., Dec-2017, In: Public Administration. 95, 4, p. 895-911 17 p.Research output: Contribution to journal › Article › Academic › peer-review
Open AccessFile17 Citations (Scopus)196 Downloads (Pure) -
2014
An implementation framework for public service charters: Results of a concept mapping study
Thomassen, J. P., Ahaus, K., Van de Walle, S. & Nabitz, U. W., 2014, In: Public Management Review. 16, 4, p. 570-589 20 p.Research output: Contribution to journal › Article › Academic › peer-review
Open AccessFile12 Citations (Scopus)20 Downloads (Pure) -
Developing and implementing a service charter for an integrated regional stroke service: an exploratory case study
Thomassen, J.-P., Ahaus, C. & Van de Walle, S., 29-Mar-2014, In: BMC Health Services Research. 14, 11 p., 141.Research output: Contribution to journal › Article › Academic › peer-review
Open AccessFile4 Citations (Scopus)254 Downloads (Pure)