Jenny van Doorn

Search results

• 2023

  Organizational frontlines in the digital age: The Consumer–Autonomous Technology–Worker (CAW) framework

  Doorn, J. V., Smailhodzic, E., Puntoni, S., Li, J., Schumann, J. H. & Holthöwer, J., Sept-2023, In: Journal of Business Research. 164, 13 p., 114000.

  Research output: Contribution to journal › Article › Academic › peer-review

  Open Access

  File
  1 Downloads (Pure)

• Waste on Impulse? Food ordering, calorie intake and waste in out-of-home consumption

  van Doorn, J., Luiting-Drijfhout, M. & van Ittersum, K., Oct-2023, In: Journal of Business Research. 165, 10 p., 114035.

  Research output: Contribution to journal › Article › Academic › peer-review

  Open Access

  File
  5 Downloads (Pure)
• 2022

  Are you being served? Managing waist and waste via serving size, unit size, and self-serving

  Werkman, A., van Doorn, J. & van Ittersum, K., 21-Feb-2022, In: Food Quality and Preference. 99, 10 p., 104568.

  Research output: Contribution to journal › Article › Academic › peer-review

  Open Access

  File
  3 Citations (Scopus)

  39 Downloads (Pure)

• Robots do not judge: service robots can alleviate embarrassment in service encounters

  Holthöwer, J. & van Doorn, J., 20-Apr-2022, In: Journal of the Academy of Marketing Science.

  Research output: Contribution to journal › Article › Academic › peer-review

  Open Access

  File
  13 Citations (Scopus)

  185 Downloads (Pure)

• The effect of required warmth on consumer acceptance of artificial intelligence in service: The moderating role of AI-human collaboration

  Peng, C., van Doorn, J., Eggers, F. & Wieringa, J. E., Oct-2022, In: International Journal of Information Management. 66, 11 p., 102533.

  Research output: Contribution to journal › Article › Academic › peer-review

  Open Access

  File
  8 Citations (Scopus)

  439 Downloads (Pure)
• 2021

  Artificial Intelligence and Robotics in Marketing

  Holthöwer, J. & van Doorn, J., 29-Oct-2021, The digital transformation handbook – From academic research to practical insights. Bijmolt, T., Broekhuizen, T., Baalmans, B. & Fabian, N. (eds.). University of Groningen Press

  Research output: Chapter in Book/Report/Conference proceeding › Chapter › Professional

  Open Access

  File
  161 Downloads (Pure)

• Does sustainability sell? The impact of sustainability claims on the success of national brands’ new product introductions

  van Doorn, J., Risselada, H. & Verhoef, P. C., Dec-2021, In: Journal of Business Research. 137, p. 182-193 12 p.

  Research output: Contribution to journal › Article › Academic › peer-review

  Open Access

  File
  16 Citations (Scopus)

  174 Downloads (Pure)

• The Internet of Everything: Smart things and their impact on business models

  Langley, D., Doorn, van, J., Ng, I. C. I., Stieglitz, S., Lazovik, A. & Boonstra, A., Jan-2021, In: Journal of Business Research. 122, p. 853-863 11 p.

  Research output: Contribution to journal › Article › Academic › peer-review

  Open Access

  File
  131 Citations (Scopus)

  263 Downloads (Pure)

• The warm glow of recycling can make us more wasteful

  van Doorn, J. & Kurz, T., Oct-2021, In: Journal of Environmental Psychology. 77, 101672.

  Research output: Contribution to journal › Article › Academic › peer-review

  Open Access

  File
  8 Citations (Scopus)

  156 Downloads (Pure)
• 2020

  En(i)g? Robots en kunstmatige intelligentie in de dienstverlening

  Doorn, van, J., 3-Mar-2020, Rijksuniversiteit Groningen.

  Research output: Book/Report › Inaugural speech

  File
  92 Downloads (Pure)

• Sustainability Claims and Perceived Product Quality: The Moderating Role of Brand CSR

  Doorn, van, J., Verhoef, P. & Risselada, H., May-2020, In: Sustainability. 12, 9, 8 p., 3711.

  Research output: Contribution to journal › Article › Academic › peer-review

  Open Access

  File
  7 Citations (Scopus)

  181 Downloads (Pure)
• 2019

  Service Robots Rising: How Humanoid Robots Influence Service Experiences and Elicit Compensatory Consumer Responses

  Mende, M., Scott, M. L., van Doorn, J., Grewal, D. & Shanks, I., Aug-2019, In: Journal of Marketing Research. 56, 4, p. 535-556 22 p.

  Research output: Contribution to journal › Article › Academic › peer-review

  Open Access

  File
  400 Citations (Scopus)

  4761 Downloads (Pure)
• 2018

  Customer-Firm Interactions and the Path to Profitability: A Chain-of-Effects Model

  Cambra-Fierro, J., Melero Polo, I., Sese, F. J. & van Doorn, J., 2018, In: Journal of Service Research. 21, 2, p. 201-218

  Research output: Contribution to journal › Article › Academic › peer-review

  Open Access

  File
  16 Citations (Scopus)

  76 Downloads (Pure)

• Face Concerns and Purchase Intentions: A Cross-Cultural Perspective

  Zhang, S., van Doorn, J. & Leeflang, P., 2018, Advances in Global Marketing: A Research Anthology. Leonidou, L. C., Katsikeas, C. K., Samiee, S. & Aykol, B. (eds.). New York: Springer, p. 213-249

  Research output: Chapter in Book/Report/Conference proceeding › Chapter › Academic › peer-review

• Good, better, engaged? The effect of company-initiated customer engagement behavior on shareholder value

  Beckers, S. F. M., van Doorn, J. & Verhoef, P. C., May-2018, In: Journal of the Academy of Marketing Science. 46, 3, p. 366-383

  Research output: Contribution to journal › Article › Academic › peer-review

  Open Access

  File
  185 Citations (Scopus)

  975 Downloads (Pure)

• Happy Users, Grumpy Bosses: Current Community Engagement Literature and the Impact of Support Engagement in a B2B Setting on User and Upper Management Satisfaction

  Beckers, S. F. M., Bone, S. A., Fombelle, P. W., van Doorn, J., Verhoef, P. C. & Ray, K. R., 2018, Customer engagement marketing. Palmatier, R. W., Kumar, V. & Harmeling, C. M. (eds.). Cham: Palgrave MacMillan, p. 141-170

  Research output: Chapter in Book/Report/Conference proceeding › Chapter › Academic › peer-review
  7 Citations (Scopus)

• How to Influence Consumer Food Waste Behavior: Effects of Temporal Distance and Providing Nutritional Information on Consumption Choices and Disposal Behavior

  Drijfhout, M., Doorn, van, J. & Ittersum, van, K., 2018, European Association for Consumer Research: Proceedings . Geuens, M., Pandelaere, M., Pham, M. T. & Vermeir, I. (eds.). Duluth: Association for consumer research, Vol. 11. p. 63-64

  Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review
• 2017

  Domo Arigato Mr. Roboto: Emergence of Automated Social Presence in Organizational Frontlines and Customers’ Service Experiences

  van Doorn, J., Mende, M., Noble, S. M., Hulland, J., Ostrom, A. L., Grewal, D. & Petersen, J. A., Jan-2017, In: Journal of Service Research. 20, 1, p. 43-58

  Research output: Contribution to journal › Article › Academic › peer-review

  Open Access

  File
  595 Citations (Scopus)

  1210 Downloads (Pure)

• The impact of corporate social responsibility on customer attitudes and retention: The moderating role of brand success indicators

  van Doorn, J., Onrust, M., Verhoef, P. & Bügel, M. S., Dec-2017, In: Marketing Letters. 28, 4, p. 607-619 13 p.

  Research output: Contribution to journal › Article › Academic › peer-review

  Open Access

  File
  51 Citations (Scopus)

  796 Downloads (Pure)
• 2016

  Commentary: Why Do We Waste So Much Food? A Research Agenda

  van Doorn, J., Jan-2016, In: Journal of the Association of Consumer Research. 1, 1, p. 53-56 4 p.

  Research output: Contribution to journal › Article › Academic › peer-review

  Open Access

  File
  12 Citations (Scopus)

  327 Downloads (Pure)

• Economic outcomes of customer engagement: emerging findings, contemporary theoretical perspectives and future challenges

  Beckers, S., van Doorn, J. & Verhoef, P., 2016, Customer engagement: Contemporary issues and challenges. Brodie, R. J., Hollebeek, L. D. & Conduit, J. (eds.). New York: Routledge, p. 21-52 32 p.

  Research output: Chapter in Book/Report/Conference proceeding › Chapter › Academic › peer-review

• Exploring Food Waste: The Role of Health Motivation

  Drijfhout, M., van Doorn, J. & van Ittersum, K., 2016, Advances in Consumer Research. Moreau, P. & Puntoni, S. (eds.). Duluth, MN: Association for consumer research, Vol. 44. p. 729-729

  Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

• Healthy-Shopping Dynamics: The Relative Healthiness of Food Purchases Throughout Shopping Trips

  van der Heide, M., van Ittersum, K. & van Doorn, J., 2016, Advances in Consumer Research. Moreau, P. & Puntoni, S. (eds.). Duluth, MN: Association for consumer research, Vol. 44. p. 207-212

  Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

• Segmenting Consumers According to Their Purchase of Products with Organic, Fair-Trade, and Health Labels

  Verhoef, P. C. & van Doorn, J., 2016, In: Journal of Marketing Behavior. 2, 1, p. 19-37 18 p.

  Research output: Contribution to journal › Article › Academic › peer-review

  File
  884 Downloads (Pure)
• 2015

  Coproduction of Transformative Services as a Pathway to Improved Consumer Well-Being: Findings From a Longitudinal Study on Financial Counseling

  van Doorn, J. & Mende, M., 2015, In: Journal of Service Research. 18, 3, p. 351-368

  Research output: Contribution to journal › Article › Academic › peer-review

  Open Access

  File
  111 Citations (Scopus)

  331 Downloads (Pure)

• Drivers of and Barriers to Organic Purchase Behavior

  van Doorn, J. & Verhoef, P. C., Dec-2015, In: Journal of Retailing. 91, 3, p. 436-450

  Research output: Contribution to journal › Article › Academic › peer-review

  Open Access

  File
  158 Citations (Scopus)

  1626 Downloads (Pure)

• Economic outcomes of customer engagement: Emerging fi ndings, contemporary theoretical perspectives, and future challenges

  Beckers, S. F. M., van Doorn, J. & Verhoef, P. C., 14-Dec-2015, Customer Engagement: Contemporary issues and challenges. Brodie, R. J., Hollebeek, L. D. & Conduit, J. (eds.). Taylor and Francis Inc., p. 21-52 32 p.

  Research output: Chapter in Book/Report/Conference proceeding › Chapter › Academic › peer-review
  14 Citations (Scopus)

• Wanneer worden gepersonaliseerde online advertenties indringend?

  van Doorn, J. & Hoekstra, J., 2015, In: Ontwikkelingen in het marktonderzoek : jaarboek. 2016, p. 71-85

  Research output: Contribution to journal › Article › Professional
• 2014

  Does the importance of value, brand and relationship equity for customer loyalty differ between Eastern and Western cultures?

  Zhang, S., van Doorn, J. & Leeflang, P. S. H., Feb-2014, In: International Business Review. 23, 1, p. 284-292 9 p.

  Research output: Contribution to journal › Article › Academic › peer-review
  108 Citations (Scopus)
• 2013

  Customization of online advertising: The role of intrusiveness

  van Doorn, J. & Hoekstra, J. C., Dec-2013, In: Marketing Letters. 24, 4, p. 339-351 13 p.

  Research output: Contribution to journal › Article › Academic › peer-review
  153 Citations (Scopus)

• Identifying the direct mail-prone consumer

  Leeflang, P. S. H., Spring, P., van Doorn, J. & Wansbeek, T. J., 2013, In: Journal of Global Scholars of Marketing Science: Bridging Asia and the World. 23, 2, p. 175 - 195

  Research output: Contribution to journal › Article › Academic › peer-review

  3 Citations (Scopus)

• Satisfaction as a predictor of future performance: A replication

  van Doorn, J., Leeflang, P. S. H. & Tijs, M., Sept-2013, In: International Journal of Research in Marketing. 30, 3, p. 314-318 5 p.

  Research output: Contribution to journal › Article › Academic › peer-review
  41 Citations (Scopus)

• Understand the Perils of Co-Creation

  Verhoef, P. C., Beckers, S. F. M. & van Doorn, J., Sept-2013, In: Harvard Business Review. 91, 9, p. 28 1 p.

  Research output: Contribution to journal › Article › Academic › peer-review

  37 Citations (Scopus)
• 2012

  Changing consumer markets and marketing in China

  Zhang, S., van Doorn, J. & Leeflang, P. S. H., 2012, In: International Journal of Business and Emerging Markets. 4, 4, p. 328-351 24 p.

  Research output: Contribution to journal › Article › Academic › peer-review
• 2011

  Customer engagement: Essence, dimensionality and boundaries

  van Doorn, J., Aug-2011, In: Journal of Service Research. 14, 3, p. 280-282 3 p.

  Research output: Contribution to journal › Editorial › Academic › peer-review
  39 Citations (Scopus)

• The effects of personality composition and decision-making processes on change preferences of self-managing teams

  Muehlfeld, K., van Doorn, J. & van Witteloostuijn, A., 2011, In: Managerial and Decision Economics. 32, p. 333 - 353

  Research output: Contribution to journal › Article › Academic › peer-review

  7 Citations (Scopus)

• Willingness to pay for organic products: Differences between virtue and vice foods

  van Doorn, J. & Verhoef, P. C., Sept-2011, In: International Journal of Research in Marketing. 28, 3, p. 167-180 14 p.

  Research output: Contribution to journal › Article › Academic › peer-review
  277 Citations (Scopus)
• 2010

  Behavioral targeting: Droom, nachtmerrie of toekomst

  van Dongen, B., Krumm, H., van Doorn, J. & Hoekstra, J. C., 2010, In: Tijdschrift voor Marketing. 44, 7/8, p. 25 - 27

  Research output: Contribution to journal › Article › Academic › peer-review

• Behavioral targeting: How far can you go?

  Hoekstra, J. C. & van Doorn, J., 2010, Proceedings of the 19th annual frontiers in services conference. Karlstad, Sweden, p. 51 - 52

  Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

• Behavioral targetting: Consumenten willen geen transparantie

  van Dongen, B., van Doorn, J., Hoekstra, J. C., Krumm, H. & Sebregts, S., 2010, In: Tijdschrift voor Marketing. 44, 11, p. 53 - 54

  Research output: Contribution to journal › Article › Academic › peer-review

• Customer engagement behavior: Theoretical foundations and research directions

  van Doorn, J., Lemon, K. N., Mittal, V., Nass, S., Pick, D., Pirner, P. & Verhoef, P. C., Aug-2010, In: Journal of Service Research. 13, 3, p. 253-266 14 p.

  Research output: Contribution to journal › Article › Academic › peer-review
  2185 Citations (Scopus)
• 2009

  Consument wil maar beperkt betalen voor duurzame voeding

  Verhoef, P. C. & van Doorn, J., 2009, In: Economisch Statistische Berichten. 94, 4570S, p. 72 - 77

  Research output: Contribution to journal › Article › Academic › peer-review

• Creating lift versus building the base: Current trends in marketing dynamics

  Leeflang, P. S. H., Bijmolt, T. H. A., van Doorn, J., Hanssens, D. M., van Heerde, H. J., Verhoef, P. C. & Wieringa, J. E., Mar-2009, In: International Journal of Research in Marketing. 26, 1, p. 13-20 8 p.

  Research output: Contribution to journal › Review article › peer-review
  54 Citations (Scopus)

• Efecto de las promociones del precio sobre la venta de productos no promocionados: Papel moderador del tipo de vista del cliente

  Parreño Selva, J., Leeflang, P. S. H. & van Doorn, J., 2009, In: Revista Espanola de Investigacion de Marketing. 13, 2, p. 73 - 90

  Research output: Contribution to journal › Article › Academic › peer-review
• 2008

  Alleen maar business as usual? De invloed van negatieve kritische incidenten op klanttevredenheid en retentie in business markten

  van Doorn, J., 2008, Ontwikkelingen in het marktonderzoek, Jaarboek Marktonderzoek Associatie 2008. MarktOnderzoekAssociatie, p. 209 - 225

  Research output: Chapter in Book/Report/Conference proceeding › Chapter › Academic › peer-review

• Critical incidents and the impact of satisfaction on customer share

  van Doorn, J. & Verhoef, P. C., Jul-2008, In: Journal of Marketing. 72, 4, p. 123-142 20 p.

  Research output: Contribution to journal › Article › Academic › peer-review

  131 Citations (Scopus)

• Der nichtlineare zusammenhang zwischen einstellungen under verhalten - Verbraucher mit einem ausgeprägten umweltbewustsein verhalten sich auch umweltbewusst

  van Doorn, J. & Verhoef, P. C., 2008, In: Jahrbuch der Absatz- und Verbrauchsforschung. 54, p. 26 - 41

  Research output: Contribution to journal › Article › Academic › peer-review

• Is There a Halo Effect in Satisfaction Formation in Business-to-Business Services?

  van Doorn, J., Nov-2008, In: Journal of Service Research. 11, 2, p. 124-141 18 p.

  Research output: Contribution to journal › Article › Academic › peer-review
  24 Citations (Scopus)

• The Impact of Team Characteristics on the Course and Outcome of Intergroup Price Negotiations

  Backhaus, K., van Doorn, J. & Wilken, R., 2008, In: Journal of Business-to-Business Marketing. 15, 4, p. 365-396 32 p.

  Research output: Contribution to journal › Article › Academic › peer-review
  11 Citations (Scopus)
• 2007

  COnsumer perceptions of advertising standardization: A cross-country study for different advertising categories

  Backhaus, K. & van Doorn, J., 2007, In: International Management Review. 3, 4, p. 37 - 49

  Research output: Contribution to journal › Article › Academic › peer-review