A Repeatable Collaboration Process for Exploring Business Process Improvement Alternatives

H G Sol, Mercy Amiyo, J. Nabukenya

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    Abstract

    The dynamic nature of organisations has increased demand for business process agility leading to the adoption of continuous Business Process Improvement (BPI). Success of BPI projects calls for continuous process analysis and exploration of several improvement alternatives. These activities are knowledge intensive requiring multi-disciplinary skills. Coupled with the cross-cutting nature of business processes attainment of one's business goal necessitates collaboration among stakeholders in many business process improvement efforts. However the existing tools provide limited to no support for this kind of collaboration, especially in the decision processes involved. In light of this, we designed a repeatable collaboration process (CP) for BPI alternative exploration. The CP consists of two modules aimed at the generation of BPI alternatives and the selection of a BPI alternative respectively. Evaluation results from testing sessions at two organisations show that the CP provides support for the BPI generation and selection process, and is useful for BPI alternative exploration.
    Original languageEnglish
    Title of host publicationSystem Science (HICSS), 2012 45th Hawaii International Conference on System Sciences
    Place of PublicationMaui, HI
    PublisherIEEE (The Institute of Electrical and Electronics Engineers)
    Pages326-335
    Number of pages10
    ISBN (Electronic)978-0-7695-4525-7
    ISBN (Print)978-1-4577-1925-7
    DOIs
    Publication statusPublished - 2012

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