Accountability-based reengineering of an order fulfillment process

L. Zhang, J. Jiao, Q. Ma

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

Abstract

In view of the dynamic changes in a supply chain network and the significance of order fulfillment processes (OFPs) for the successful implementation of supply chain management, this paper puts forward an accountability-based methodology for companies to reengineer OFPs while considering both external and internal changes. In the methodology the accountability centered approach and the simulation technique are adopted to exploit feasible solutions and determine an optimal one, respectively. A case study in a semiconductor equipment manufacturer is reported to demonstrate the potential and feasibility of the proposed methodology.

Original languageEnglish
Title of host publicationThe 2009 IEEE international conferences on industrial engineering and engineering management
Place of PublicationHong Kong
PublisherIEEM
Pages487-491
Number of pages5
ISBN (Print)978-1-4244-4869-2
Publication statusPublished - 2009
EventIEEE International Conference on Industrial Engineering and Engineering Management (IEEM 2009) -
Duration: 8-Dec-200911-Dec-2009

Publication series

NameInternational Conference on Industrial Engineering and Engineering Management IEEM
PublisherIEEE

Other

OtherIEEE International Conference on Industrial Engineering and Engineering Management (IEEM 2009)
Period08/12/200911/12/2009

Keywords

  • Supply chain management
  • order fulfillment process
  • accountability
  • simulation
  • SUPPLY CHAIN

Cite this