An Analysis of How Enterprise Information Systems Challenge Vested Interests

Albert Boonstra*

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

Abstract

The purpose of this paper is to develop and validate a model that demonstrates the influence of ERP implementation on the power and interests of actors in a manufacturing environment. An empirical in-depth longitudinal case study examines how a medium-sized company in the graphics industry implemented an ERP system and how this has affected the interests and power distribution between the manufacturing and sales departments. The case study reveals that the power division among key players at the production-sales interface has been affected by the ERP implementation. These changes influence their attitudes and behaviours as well as the usage of the ERP system. The findings imply that those implementing ERP systems in such environments should, from the outset of the project, identify potential changes in the division of power and seek to reconcile stakeholder interests..

Original languageEnglish
Title of host publicationENTERPRISE INFORMATION SYSTEMS PT II
EditorsJE QuintelaVarajao, MM CruzCunha, GD Putnik, A Trigo
Place of PublicationBERLIN
PublisherSpringer
Pages238-248
Number of pages11
ISBN (Print)978-3-642-16418-7
Publication statusPublished - 2010
EventInternational Conference on ENTERprize Information Systems - , Portugal
Duration: 20-Oct-201022-Oct-2010

Publication series

NameCommunications in Computer and Information Science
PublisherSPRINGER-VERLAG BERLIN
Volume110
ISSN (Print)1865-0929

Other

OtherInternational Conference on ENTERprize Information Systems
CountryPortugal
Period20/10/201022/10/2010

Keywords

  • Enterprise Resource Planning
  • implementation
  • power
  • interests
  • RESOURCE PLANNING IMPLEMENTATION
  • ERP IMPLEMENTATION
  • STAKEHOLDERS

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