Attributes of communication quality in business process outsourcing relationships: Perspectives from India-based insourcing managers

Research output: Contribution to journal › Article › Academic › peer-review

Original language	Dutch
Pages (from-to)	35 - 55
Journal	International Journal of IT/Business Alignment and Governance
Volume	2
Issue number	1
Publication status	Published - 2011

Cite this

@article{46564603548d472faeb70f2ee0c9cbd3,

title = "Attributes of communication quality in business process outsourcing relationships: Perspectives from India-based insourcing managers",

author = "A.J. Knol and E.W. Berghout and A. Boonstra",

year = "2011",

language = "Dutch",

volume = "2",

pages = "35 -- 55",

journal = "International Journal of IT/Business Alignment and Governance",

issn = "1947-9611",

publisher = "IGI Global",

number = "1",

}

TY - JOUR

T1 - Attributes of communication quality in business process outsourcing relationships: Perspectives from India-based insourcing managers

AU - Knol, A.J.

AU - Berghout, E.W.

AU - Boonstra, A.

PY - 2011

Y1 - 2011

M3 - Article

VL - 2

SP - 35

EP - 55

JO - International Journal of IT/Business Alignment and Governance

JF - International Journal of IT/Business Alignment and Governance

SN - 1947-9611

IS - 1

ER -