Building trust with digital democratic innovations

Digital Democratic Innovations (DDIs) have largely been conceived of, by the academic community, as a possible solution to the crisis of representative democracy. DDIs can be defined as initiatives or institutions designed with the goal of deepening citizens’ participation and influence on political decisions through the use of digital tools and platforms. There is a hope that DDIs (as well as usual, non-digital DIs) could help nurture political trust in governing institutions. Yet the vast majority of research on trust and DDIs/DIs focuses only on one side of political trust – the trust of citizens vis-à-vis government. What has largely been ignored, however, is the trust of decision-makers towards citizen participation and its outcomes. We contend that political trust should be seen as a two-sided relationship that implies reciprocity. Therefore, we claim that it is necessary to design DDIs in such a way that they generate political trust from both common citizens and decision-makers. Citizens must trust institutions and processes implemented by the ones in power, and decision-makers must trust the input of citizens’ participatory processes. We argue that transparency is crucial when it comes to fostering reciprocal trust, and we identify the necessary elements to achieve it via DDIs.