Customer Performance Impact: Interessante Relaties Tussen DCPI, NPS en Omzet

Thorsten Wiesel, Toon Alleman, Jelle T. Bouma, Marnix S. Bügel, Evert De Haan, Tryntsje Hoving-Wesselius, Linda Teunter, Pieter Verhoef

Research output: Book/ReportReportProfessional

Original languageDutch
Place of PublicationGroningen
PublisherCIC
Volume2011-02
ISBN (Print)978-90-367-5007-3
Publication statusPublished - 2011

Publication series

NameRapport CIC
PublisherCIC
Volume2011-02

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