Customer relationship management: introducing a popular concept in the Russian transportation sector

L. Karsten, M. Diepenmaat

Research output: Chapter in Book/Report/Conference proceeding › Chapter › Academic › peer-review

Original language	Dutch
Title of host publication	Management & Logistics: problems in the transport sector of Russia
Place of Publication	Lipetsk
Publisher	Lipetsk University
Pages	226 - 268
Publication status	Published - 2007

Cite this

@inbook{3bdea4cc765f48078fe626d314879849,

title = "Customer relationship management: introducing a popular concept in the Russian transportation sector",

author = "L. Karsten and M. Diepenmaat",

year = "2007",

language = "Dutch",

pages = "226 -- 268",

booktitle = "Management & Logistics: problems in the transport sector of Russia",

publisher = "Lipetsk University",

}