Customer relationship management: introducing a popular concept in the Russian transportation sector

L. Karsten, M. Diepenmaat

Research output: Chapter in Book/Report/Conference proceedingChapterAcademicpeer-review

Original languageDutch
Title of host publicationManagement & Logistics: problems in the transport sector of Russia
Place of PublicationLipetsk
PublisherLipetsk University
Pages226 - 268
Publication statusPublished - 2007

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