De Belastingdienst in de spiegel van het verleden

Translated title of the contribution: The Tax administration in the mirror of the past

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If the Tax administration want to turn the declining tide, they must look in the mirror of the past. It shows how a culture of trust is built with elements such as horizontal consultation, shared responsibility, professional knowledge and autonomy. The service independently implemented the principles of good governance by applying a legal human standard (menselijke maat). However, such a criterion must be formed in joint consultation and with shared responsibility. Furthermore, in order to regain the trust of the outside world, restoring trust within the service is central.
Translated title of the contributionThe Tax administration in the mirror of the past
Original languageDutch
Title of host publicationRichtige heffing
Subtitle of host publicationLiber amicorum ter gelegenheid van het 150-jarig bestaan van het VHMF
EditorsJ. Glazenburg, M.J.H. Hellegers, W.M. Kamminga, L.G.M. Stevens
Number of pages6
ISBN (Print)9789082855210
Publication statusPublished - Oct-2023


  • Learning histories
  • Principles of good governance
  • New public management


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