Abstract
If the Tax administration want to turn the declining tide, they must look in the mirror of the past. It shows how a culture of trust is built with elements such as horizontal consultation, shared responsibility, professional knowledge and autonomy. The service independently implemented the principles of good governance by applying a legal human standard (menselijke maat). However, such a criterion must be formed in joint consultation and with shared responsibility. Furthermore, in order to regain the trust of the outside world, restoring trust within the service is central.
| Translated title of the contribution | The Tax administration in the mirror of the past |
|---|---|
| Original language | Dutch |
| Title of host publication | Richtige heffing |
| Subtitle of host publication | Liber amicorum ter gelegenheid van het 150-jarig bestaan van het VHMF |
| Editors | J. Glazenburg, M.J.H. Hellegers, W.M. Kamminga, L.G.M. Stevens |
| Publisher | VHMF |
| Pages | 69-74 |
| Number of pages | 6 |
| ISBN (Print) | 9789082855210 |
| Publication status | Published - Oct-2023 |
Keywords
- Learning histories
- Principles of good governance
- New public management