@techreport{5df1de021aaf4a559dd265f46bdadc90,
title = "Financi{\"e}le geschillen en procedurele rechtvaardigheid: Ervaringen van consumenten met het Klachteninstituut financi{\"e}le dienstverlening (Kifid)",
author = "Marc Hertogh and Bert Marseille and Marc Wever",
year = "2021",
language = "Dutch",
series = "Working Paper",
publisher = "Groningen Centre for Empirical Legal Research/Groningen Centre for European Financial Services Law",
number = "1",
type = "WorkingPaper",
institution = "Groningen Centre for Empirical Legal Research/Groningen Centre for European Financial Services Law",
}