Gebruik van customer feedback metrics door dienstverleners

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Original language	Dutch
Pages (from-to)	274-281
Number of pages	8
Journal	Maandblad voor Accountancy en Bedrijfseconomie
Volume	88
Issue number	7/8
Publication status	Published - 2014

Access to Document

@article{70cfcc0bf6314dd6878893c7b0279aaf,

title = "Gebruik van customer feedback metrics door dienstverleners",

author = "\{De Haan\}, Evert and Peter Verhoef and Thorsten Wiesel",

year = "2014",

language = "Dutch",

volume = "88",

pages = "274--281",

journal = "Maandblad voor Accountancy en Bedrijfseconomie",

issn = "0924-6304",

publisher = "Amsterdam University Press/EYE",

number = "7/8",

}