Health care professionals' motivation, their behaviors, and the quality of hospital care: A mixed-methods systematic review

Gepke Veenstra*, Kirsten Dabekaussen, Eric Molleman, Erik Heineman, Gera Welker

*Corresponding author for this work

Research output: Contribution to journalArticleAcademicpeer-review

7 Citations (Scopus)
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Background: Health care professionals’ workmotivation is assumed to be crucial for the quality of hospital care, but it is unclear which type of motivation ought to be stimulated to improve quality. Motivation and similar concepts are
aligned along a motivational continuum that ranges from (intrinsic) autonomous motivation to (extrinsic) controlled motivation to provide a framework for this mixed-methods systematic review.
Purpose: This mixed-methods systematic review aims to link various types of health care professionals’ motivation directly and through their work-related behaviors to quality of care.
Methods: Six databases were searched from January 1990 to August 2016. Qualitative and quantitative studies were included if they reported on work motivation in relationship to work behavior and/or quality, and study participants
were health care professionals working in hospitals in high-income countries. Study bias was evaluated using the
Original languageEnglish
Pages (from-to)155-167
Number of pages13
JournalHealth Care Management Review
Issue number2
Early online date6-Apr-2020
Publication statusPublished - Apr-2022


  • health care professionals, mixed-methods systematic review, quality of care, work behavior, work motivation

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