How organisations can learn from complaints

J.F.J. Vos, G.B. Huitema, E. de Lange-Ros

Research output: Contribution to journalArticleAcademicpeer-review

32 Citations (Scopus)
Original languageDutch
Pages (from-to)8 - 17
JournalThe TQM Journal
Volume20
Issue number1
Publication statusPublished - 2008

Cite this