| Original language | Dutch |
|---|---|
| Pages (from-to) | 8 - 17 |
| Journal | The TQM Journal |
| Volume | 20 |
| Issue number | 1 |
| Publication status | Published - 2008 |
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How organisations can learn from complaints
- J.F.J. Vos
- , G.B. Huitema
- , E. de Lange-Ros
Research output: Contribution to journal › Article › Academic › peer-review
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