Improving Business Processes: Does Anybody have an Idea?

Rob Vanwersch, Irene Vanderfeesten, Eric Rietzschel, Hajo Reijers

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

Abstract

As part of process redesign initiatives, substantial time is spent on the systematic description and analysis of the as-is process. By contrast, to-be scenarios are often generated in a less rigorous way. Only one or a few workshops are organized for this purpose, which rely on the use of techniques that are susceptible to bias and incompleteness, e.g. brainstorming. In this paper, we evaluate a new technique for generating process improvement ideas: the RePro (Rethinking of Processes) technique. Its backbone is formed by process improvement principles that guide practitioners in a systematic and comprehensive exploration of the solution space. An experiment was conducted to compare the performance of the RePro technique with traditional brainstorming. Results confirm the potential for using a more advanced technique during process redesign workshops, but also show that the way such a technique is used strongly affects its performance.
Original languageEnglish
Title of host publicationBusiness Process Management
Subtitle of host publication13th International Conference, BPM 2015, Innsbruck, Austria, August 31 -- September 3, 2015, Proceedings
EditorsHamid Motahari-Nezhad, Jan Recker, Matthias Weidlich
Place of PublicationCham
PublisherSpringer
Pages3-18
Number of pages16
ISBN (Electronic)978-3-319-23063-4
Publication statusPublished - 2015

Publication series

NameLecture notes in computer science
PublisherSpringer
Volume9253
ISSN (Print)1611-3349

Keywords

  • Process redesign
  • Process innovation
  • Improvement principles
  • Controlled experiment
  • RePro

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