Is telecare feasible? Lessons from an in-depth case study

J.C. Wortmann, A. Boonstra, H. Broekhuis, J. van Meurs, M.A.G. van Offenbeek, W. Westerman, J. Wijngaard

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

3 Citations (Scopus)


This paper describes the empirical findings of a large-scale telecare pilot implementation, called KOALA.

The pilot is based on video interaction of clients with a medical service centre of a home care provider. The purpose of the project was to gain experience with telecare and to measure the effects in terms of costs and perceived well-being. The expected effects were that clients well-being would be increased and overall costs of health care would be reduced. The results of this study are:

the positioning of the medical service centre in the care provider's network and the organization of the centre are crucial for attaining acceptance and cost effectiveness;

introduction of a telecare program needs careful preparation with clients and employees, and alignment with existing care;

there is substantial difference in the use of telecare and its advantages for different groups of clients; this is especially relevant when using proprietary technology.

Original languageEnglish
Title of host publicationProceedings of the 18th IEEE conference on enabling technologies: Infrastructures for collaborative enterprises
Place of PublicationNEW YORK
PublisherIEEE (The Institute of Electrical and Electronics Engineers)
Number of pages6
ISBN (Print)978-1-4244-4728-2
Publication statusPublished - 2009
Event10th International Conference on Intelligent Tutoring Systems - , Panama
Duration: 14-Jun-201018-Jun-2010

Publication series

NameIEEE International Workshops on Enabling Technologies: Infrastructure for Collaborative Enterprises Proceedings
ISSN (Print)1524-4547


Other10th International Conference on Intelligent Tutoring Systems

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