Multicriterial ranking approach for evaluating bank branch performance

F Aleskerov*, H Ersel, R Yolalan

*Corresponding author for this work

Research output: Contribution to journalArticleAcademicpeer-review

Abstract

14 ranking methods based on multiple criteria are suggested for evaluating the performance of the bank branches. The methods are explained via an illustrative example, and some of them are applied to a real-life data for 23 retail bank branches in a large-scale private Turkish commercial bank.

Original languageEnglish
Pages (from-to)321-335
Number of pages15
JournalInternational journal of information technology & decision making
Volume3
Issue number2
Publication statusPublished - Jun-2004

Keywords

  • bank branches
  • efficiency measurement
  • ranking methods
  • multicriterial evaluation
  • DATA ENVELOPMENT ANALYSIS
  • OPERATING EFFICIENCY
  • BENCHMARKS
  • DEA

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