Abstract
14 ranking methods based on multiple criteria are suggested for evaluating the performance of the bank branches. The methods are explained via an illustrative example, and some of them are applied to a real-life data for 23 retail bank branches in a large-scale private Turkish commercial bank.
| Original language | English |
|---|---|
| Pages (from-to) | 321-335 |
| Number of pages | 15 |
| Journal | International journal of information technology & decision making |
| Volume | 3 |
| Issue number | 2 |
| Publication status | Published - Jun-2004 |
Keywords
- bank branches
- efficiency measurement
- ranking methods
- multicriterial evaluation
- DATA ENVELOPMENT ANALYSIS
- OPERATING EFFICIENCY
- BENCHMARKS
- DEA