National culture and operations management: a structured literature review

Stefania Boscari, Thomas Bortolotti*, Torbjorn Netland, Nicholas Rich

*Corresponding author for this work

    Research output: Contribution to journalArticleAcademicpeer-review

    11 Citations (Scopus)
    2056 Downloads (Pure)

    Abstract

    National culture has received a substantial amount of interest in the operations management literature. We present the first structured review of articles studying national culture in operations management. Our search returned 51 papers published in ten leading journals between 2000 and 2017. We sort and analyse the papers according to three focus areas of operations management (strategy, execution and improvement). We also analyse the papers according to whether they address the relevance of national culture, the impact of national culture or the actions managers can use to manage or mitigate the effects of national culture. We find that national culture appears as a relevant variable in all focus areas of operations management research but that the direction and strength of its impact remain undetermined. Only a handful of papers address how managers can actively deal with challenges related to national culture. We propose a research agenda and a guiding framework for future research.

    Original languageEnglish
    Pages (from-to)6314-6331
    Number of pages18
    JournalInternational Journal of Production Research
    Volume56
    Issue number18
    DOIs
    Publication statusPublished - 2018

    Keywords

    • national culture
    • operations management
    • strategy
    • execution
    • improvement
    • literature review
    • MULTINATIONAL-CORPORATIONS
    • OUTSOURCING RELATIONSHIPS
    • ORGANIZATIONAL PRACTICES
    • INTERNATIONAL-BUSINESS
    • OFFSHORING SERVICES
    • QUALITY MANAGEMENT
    • WESTERN COUNTRIES
    • SOCIETAL CULTURE
    • LEAN PRODUCTION
    • ENTRY MODE

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