New service development across the logistics and financial industries

Logistics service providers (LSPs) can create a more strategic position in supply chains for themselves or increase margins, by offering or supporting financial instruments. There is a scarcity of literature in Supply Chain Finance (SCF) on how financial instruments are developed before they are adopted, and on the LSP perspective. Via exploratory research using case studies we aim to give insights on how financial services are developed by LSPs, and what the enablers and inhibitors are in different phases of development. Results show how that the development of cross-industry services (in this case, from logistics to finance) for LSPs presents significant difficulties, and how a series of enablers and inhibitors might facilitate or hinder the LSP performance in developing the new service.