Omgaan met de onervaren beller: de opening van 112-gesprekken

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@inbook{f230bf512711407486ef1fd46cf0defb,

title = "Omgaan met de onervaren beller: de opening van 112-gesprekken",

author = "Tom Koole and Nina Verberg and \{de Widt\}, Claudia",

year = "2013",

language = "English",

isbn = "978-90-232-4991-7",

pages = "223--232",

editor = "Ruud Boogaart and Henk Janssen",

booktitle = "Studies in taalbeheersing 4",

publisher = "Koninklijke Van Gorcum",

}