Abstract
Scheduling determines the sequence and timing of activities in an organization. This involves, for example, decisions about priorities, timing, staff assignment, and allocating machines to manufacturing operations. These decisions have a considerable impact on performance in many organizations. Scheduling problems are well known for their numerical complexity and are typically approached mathematically. However, several features of scheduling necessitate human involvement. For example, information is ever-changing and needs to be interpreted, and stakeholders often need to be convinced to accept constraint violations. This chapter addresses the interplay between traditional scheduling research and a behavioral operations approach to scheduling, and describes two learning activities that can be played to comprehend some of the social and psychological aspects of the scheduling process.
Original language | English |
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Title of host publication | The handbook of behavioral operations management |
Subtitle of host publication | Social and psychological dynamics in production and service settings |
Editors | E. Bendoly, W. van Wezel, D.G. Bachrach |
Place of Publication | New York |
Publisher | Oxford University Press |
Chapter | 5 |
Pages | 56–96 |
Number of pages | 41 |
ISBN (Electronic) | 9780199357239 |
ISBN (Print) | 9780199357222 |
DOIs | |
Publication status | Published - 2015 |