Outflanking undecided, ever-changing puzzles: the role of human behavior in scheduling

Wouter van Wezel, K.N. McKay, T. Wäfler

Research output: Chapter in Book/Report/Conference proceedingChapterAcademicpeer-review

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Scheduling determines the sequence and timing of activities in an organization. This involves, for example, decisions about priorities, timing, staff assignment, and allocating machines to manufacturing operations. These decisions have a considerable impact on performance in many organizations. Scheduling problems are well known for their numerical complexity and are typically approached mathematically. However, several features of scheduling necessitate human involvement. For example, information is ever-changing and needs to be interpreted, and stakeholders often need to be convinced to accept constraint violations. This chapter addresses the interplay between traditional scheduling research and a behavioral operations approach to scheduling, and describes two learning activities that can be played to comprehend some of the social and psychological aspects of the scheduling process.
Original languageEnglish
Title of host publicationThe handbook of behavioral operations management
Subtitle of host publicationSocial and psychological dynamics in production and service settings
EditorsE. Bendoly, W. van Wezel, D.G. Bachrach
Place of PublicationNew York
PublisherOxford University Press
Number of pages41
ISBN (Electronic)9780199357239
ISBN (Print)9780199357222
Publication statusPublished - 2015

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