Participation of Citizens in Pre-Trial Hearings: Review of an Experiment in the Netherlands.

In 2011 the Dutch Central Appeals Tribunal, the highest Dutch court of
appeal in legal areas pertaining to social security and the civil service, started
consulting the parties of a dispute at an early stage in the procedure, in order
to include them in the decisions about the procedural steps to be taken in
the settlement of the appeal. One of the underlying rationales is that the
involvement of the parties will lead to more acceptance of and contentment
with the result. Since the acceptance of court decisions is considered as a
criterion for the quality of the procedure, this approach should result in a
better quality of the case treatment. In this article the initial results of this new
case treatment are presented in the light of expectations from the literature
on citizen participation in policy processes of public agencies. The data
indicate that the New Case Management Procedure at the Central Appeals
Tribunal can lead to an improvement of the quality of the case treatment, by
inviting citizens to discuss with the judge about the case treatment. However,
the procedure itself does not guarantee this increased quality.