Real-time performance measurement system for automated teller machines

R. G. Van Anholt*, I. F A Vis

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

2 Citations (Scopus)

Abstract

Performance measurement systems have proven to facilitate process improvement in the past decades in various markets and environments. The objective of this paper is to design a performance measurement system to actively control, monitor and improve performance of automated teller machines. In our realtime performance measurement system we apply different weights for different types of potential lost sales. We implement the measurement system in an ATM inventory management context and conduct discrete event simulation experiments to demonstrate its added value in terms of cost and service. We use data from Dutch commercial banks in our performance and sensitivity analyses. Exhaustive numerical validation demonstrates that the implementation of our performance measurement system leads to a higher fill rate - 99% instead of 98% - with equal expenses, or a 3.7% cost reduction while maintaining an equal fill rate.

Original languageEnglish
Title of host publicationProceedings of the 2012 Winter Simulation Conference, WSC 2012
Number of pages12
ISBN (Electronic)9781467347815
DOIs
Publication statusPublished - 2012
Event2012 Winter Simulation Conference, WSC 2012 - Berlin, Germany
Duration: 9-Dec-201212-Dec-2012

Conference

Conference2012 Winter Simulation Conference, WSC 2012
Country/TerritoryGermany
CityBerlin
Period09/12/201212/12/2012

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