Risk Management Affecting IS/IT Project Success Through Communicative Action

K.F.C. de Bakker, A. Boonstra, J.C. Wortmann

Research output: Contribution to journalArticleAcademicpeer-review

44 Citations (Scopus)

Abstract

Project risk management is defined in the literature as being instrumental action based on rational problem solving. Research indicates limited positive effects of an exclusive focus of instrumental action on project success. This article proposes to extend this instrumental view through communicative action. This theoretical broadening was explored by interviewing project stakeholders about project success and risk management application. Analysis demonstrates stakeholders deliberately use risk management to convey messages to others, with the aim of influencing their behavior, synchronizing their perception, and making them aware of the context and their responsibilities. Stakeholders perceive these effects as contributing to project success.

Original languageEnglish
Pages (from-to)75-90
Number of pages16
JournalProject Management Journal
Volume42
Issue number3
DOIs
Publication statusPublished - Apr-2011

Keywords

  • managing risk
  • project success
  • information technology
  • case studies
  • communicative action
  • ERP IMPLEMENTATION
  • SOFTWARE

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