SLA-Based Management of Human-Based Services in Business Processes for Socio-Technical Systems

Mirela Riveni; Tien-Dung Nguyen; Schahram Dustdar

doi:10.1007/978-3-319-74030-0_27

SLA-Based Management of Human-Based Services in Business Processes for Socio-Technical Systems

Mirela Riveni^*, Tien-Dung Nguyen, Schahram Dustdar

^*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

2 Citations (Scopus)

Original language	English
Title of host publication	Business Process Management Workshops
Publisher	Springer
Pages	361-373
Number of pages	13
Volume	308
DOIs	https://doi.org/10.1007/978-3-319-74030-0_27
Publication status	Published - 2017
Externally published	Yes
Event	International Conference on Business Process Management BPM 2017 - Barcelona, Spain Duration: 10-Sept-2017 → 15-Sept-2017

Publication series

Name	Lecture Notes in Business Information Processing
Publisher	Springer

Conference

Conference	International Conference on Business Process Management BPM 2017
Country/Territory	Spain
City	Barcelona
Period	10/09/2017 → 15/09/2017

Access to Document

10.1007/978-3-319-74030-0_27

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Persistent link

Cite this

@inproceedings{aa08ae62e67c433cb18fc34f69bc846e,

title = "SLA-Based Management of Human-Based Services in Business Processes for Socio-Technical Systems",

author = "Mirela Riveni and Tien-Dung Nguyen and Schahram Dustdar",

year = "2017",

doi = "10.1007/978-3-319-74030-0_27",

language = "English",

volume = "308",

series = "Lecture Notes in Business Information Processing",

publisher = "Springer",

pages = "361--373",

booktitle = "Business Process Management Workshops",

note = " International Conference on Business Process Management<br/><br/>BPM 2017 ; Conference date: 10-09-2017 Through 15-09-2017",

}

Riveni, M, Nguyen, T-D & Dustdar, S 2017, SLA-Based Management of Human-Based Services in Business Processes for Socio-Technical Systems. in Business Process Management Workshops. vol. 308, Lecture Notes in Business Information Processing, Springer, pp. 361-373, International Conference on Business Process Management

BPM 2017, Barcelona, Spain, 10/09/2017. https://doi.org/10.1007/978-3-319-74030-0_27

SLA-Based Management of Human-Based Services in Business Processes for Socio-Technical Systems. / Riveni, Mirela; Nguyen, Tien-Dung; Dustdar, Schahram.
Business Process Management Workshops. Vol. 308 Springer, 2017. p. 361-373 (Lecture Notes in Business Information Processing).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

TY - GEN

T1 - SLA-Based Management of Human-Based Services in Business Processes for Socio-Technical Systems

AU - Riveni, Mirela

AU - Nguyen, Tien-Dung

AU - Dustdar, Schahram

PY - 2017

Y1 - 2017

U2 - 10.1007/978-3-319-74030-0_27

DO - 10.1007/978-3-319-74030-0_27

M3 - Conference contribution

VL - 308

T3 - Lecture Notes in Business Information Processing

SP - 361

EP - 373

BT - Business Process Management Workshops

PB - Springer

T2 - International Conference on Business Process Management<br/><br/>BPM 2017

Y2 - 10 September 2017 through 15 September 2017

ER -