The effects of self-assessment and supervisors' feedback on residents' patient-education competency using videoed outpatient consultations

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    Abstract

    Objectives
    To determine the effects of residents’ communication self-assessment and supervisor feedback on residents’ communication-competency awareness, on their patient-education competency, and on their patients’ opinion.

    Methods
    The program consisted of the implementation of a communication self-assessment and feedback process using videoed outpatient consultations (video-CAF). Residents wrote down communication learning objectives during the instruction and after each video-CAF session. Residents’ patient-education competency was assessed by trained raters, using the CELI instrument. Participating patients completed a questionnaire about the contact with their physician.

    Results
    Forty-four residents and 21 supervisors participated in 87 video-CAF sessions. After their first video-CAF session, residents wrote down more learning objectives addressing their control and rapport skills and their listening skills. Video-CAF participation improved residents’ patient-education competency, but only in their control and rapport skills. Video-CAF participation had no effect on patients’ opinion.

    Conclusions
    Video-CAF appears to be a feasible procedure and might be effective in improving residents’ patient-education competency in clinical practice.
    Original languageEnglish
    Pages (from-to)59-66
    Number of pages7
    JournalPatient Education and Counseling
    Volume97
    Issue number1
    DOIs
    Publication statusPublished - Oct-2014

    Keywords

    • DECISION-MAKING
    • DOCTORS
    • WORKPLACE-BASED ASSESSMENT
    • PHYSICIAN COMMUNICATION-SKILLS
    • CLINICAL SKILLS
    • MEDICAL TRAINEES
    • GENERAL-PRACTITIONERS
    • SPECIALIST TRAINEES
    • CONCEPTUAL-MODEL
    • ASSESSMENT TOOLS

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