The Repair Kit Problem with positive replenishment lead times and fixed ordering costs

Derk Prak, Nicola Saccani, Aris A. Syntetos, Rudolf Teunter, Filippo Visintin

Research output: Contribution to journalArticleAcademicpeer-review

2 Citations (Scopus)

Abstract

The Repair Kit Problem (RKP) concerns the determination of a set of items taken by a service engineer to perform on-site product support. Such a set is called a kit. Models developed in the literature have always ignored the lead times associated with delivering items to replenish the kit, thereby limiting the practical relevance of the proposed solutions. Motivated by a real life case, we develop a model with positive lead times to control the replenishment quantities of the items in the kit, and study the performance of (s, S) policies under a service objective. The choice for (s, S) policies is made in order to accommodate fixed ordering costs. We present a method to calculate job fill rates with exact expressions, and discuss a heuristic approach to optimize the reorder level and order-up-to level for each item in the kit. The empirical utility of the model is assessed on real world data from an equipment manufacturer and useful insights are offered to after-sales managers.
Original languageEnglish
Pages (from-to)893-902
JournalEuropean Journal of Operational Research
Volume261
Issue number3
DOIs
Publication statusPublished - 2017

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