@article{f17dbafeae19461fad60c0fe62f2f079,
title = "The social benefits of kaizen initiatives in healthcare: an empirical study",
keywords = "Survey, Lean, Kaizen, social outcomes, Healthcare, OF-THE-LITERATURE, INTERRATER RELIABILITY, PROCESS IMPROVEMENT, LEAN THINKING, IMPLEMENTATION, MANAGEMENT, OPERATIONS, EMPLOYEES, BARRIERS, EVENTS",
author = "Thomas Bortolotti and Stefania Boscari and Pamela Danese and {Medina Suni}, {Hebert Alonso} and Nicholas Rich and Pietro Romano",
year = "2018",
doi = "10.1108/IJOPM-02-2017-0085",
language = "English",
volume = "38",
pages = "554--578",
journal = "International Journal of Operations & Production Management",
issn = "0144-3577",
publisher = "Emerald Group Publishing Limited",
number = "2",
}