During the 1990s Total Quality Management (TQM) became diffused to Burkina Faso. The overarching logic of privatization due to Structural Adjustment Programs prepared the ground for far-reaching changes in management practices. TQM became exhorted as a new way of manufacturing. This new management concept was presented as a crucial part of new corporate success and put strong emphasis on empowerment of employers, customer service and charismatic leadership.
Interviews with top and middle management in a range of Burkinabé companies
showed a willingness for mimetic learning but it turned out that translating the
concept into specific new practices by way of new routines remained a complex
matter. Although this management concept sometimes became part of the
dispositional practice of managers – a new habitus – company practices could be
better characterized as improvisation on quality improvement.
Original language | English |
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Publisher | CDS |
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Number of pages | 50 |
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Publication status | Published - 2007 |
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Name | CDS Research Report |
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No. | 25 |
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ISSN (Print) | 1385-9218 |
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