Towards management of sla-aware business processes based on key performance indicators

Branimir Wetzstein, Dimka Karastoyanova, Frank Leymann

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

2 Citations (Scopus)

Abstract

It is increasingly important that Service Level Agreements (SLAs) are taken into account when business processes are exposed as services in a Service Oriented Architecture. SLAs define expected service behavior and nonfunctional properties of the service. The fact that the service provider has to offer certain guarantees concerning SLA properties has an impact on the business process lifecycle. In this paper we introduce a stepwise approach for management of SLA-aware service compositions based on process performance requirements specified as Key Performance Indicators. The approach is based on the process lifecycle known from Business Process Management and comprises a modeling, configuration and execution phase. We incorporate existing work on SLA modeling, QoS aggregation, and QoS-based service selection, and identify several problems specific to SLA-aware business processes.

Original languageEnglish
Title of host publication9th Workshop on Business Process Modeling, Development and Support - Business Process Life-Cycle: Design, Deployment, Operation and Evaluation
PublisherCEUR Workshop Proceedings
Pages39-48
Number of pages10
Publication statusPublished - 2008
Externally publishedYes
Event9th Workshop on Business Process Modeling, Development and Support - Business Process Life-Cycle: Design, Deployment, Operation and Evaluation, BPMDS 2008, Held in Conjunction with the CAiSE 2008 Conference - Montpellier, France
Duration: 16-Jun-200817-Jun-2008

Publication series

NameCEUR Workshop Proceedings
Volume335
ISSN (Print)1613-0073

Conference

Conference9th Workshop on Business Process Modeling, Development and Support - Business Process Life-Cycle: Design, Deployment, Operation and Evaluation, BPMDS 2008, Held in Conjunction with the CAiSE 2008 Conference
Country/TerritoryFrance
CityMontpellier
Period16/06/200817/06/2008

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