Undervalued or Overvalued Customers: Capturing Total Customer Engagement Value

V. Kumar*, Lerzan Aksoy, Bas Donkers, Rajkumar Venkatesan, Thorsten Wiesel, Sebastian Tillmanns

*Corresponding author for this work

Research output: Contribution to journalArticleAcademicpeer-review

979 Citations (Scopus)

Fingerprint

Dive into the research topics of 'Undervalued or Overvalued Customers: Capturing Total Customer Engagement Value'. Together they form a unique fingerprint.

Social Sciences

Economics, Econometrics and Finance

Keyphrases