Abstract
Objective: To describe our web-enabled video-feedback method designed to reflect on the communication
skills of experienced physicians.
Methods: Participating physicians (n = 28) received a ‘personal web link’ to two of their video-recorded
consultations. After watching the consultations physicians received feedback by telephone or in a faceto-face
meeting, structured around an individualized feedback report. This report contained scores on
the communication behavior of the physician in comparison with colleagues and their own
communication behavior observed in a previous study, as well as patients’ opinions about their
physician’s communication behavior. The physicians were asked to reflect on their communication skills
and to comment on the usefulness and efficiency of the feedback method.
Results: Almost all physicians were satisfied with the feedback method and in particular valued the webenabled
link to the video-recorded consultations and the structured written report. Feedback by
telephone or face-to-face feedback was considered equally appropriate.
Conclusion: This web-enabled video-feedback method is a useful and structured design to reflect on the
communication skills of physicians.
Practice implications: As part of continuing medical education, feedback on communication skills should
become a recurrent activity for experienced physicians. This method can also be used to reflect on the
communication skills of medical students.
skills of experienced physicians.
Methods: Participating physicians (n = 28) received a ‘personal web link’ to two of their video-recorded
consultations. After watching the consultations physicians received feedback by telephone or in a faceto-face
meeting, structured around an individualized feedback report. This report contained scores on
the communication behavior of the physician in comparison with colleagues and their own
communication behavior observed in a previous study, as well as patients’ opinions about their
physician’s communication behavior. The physicians were asked to reflect on their communication skills
and to comment on the usefulness and efficiency of the feedback method.
Results: Almost all physicians were satisfied with the feedback method and in particular valued the webenabled
link to the video-recorded consultations and the structured written report. Feedback by
telephone or face-to-face feedback was considered equally appropriate.
Conclusion: This web-enabled video-feedback method is a useful and structured design to reflect on the
communication skills of physicians.
Practice implications: As part of continuing medical education, feedback on communication skills should
become a recurrent activity for experienced physicians. This method can also be used to reflect on the
communication skills of medical students.
| Original language | English |
|---|---|
| Pages (from-to) | 335-340 |
| Number of pages | 6 |
| Journal | Patient Education and Counseling |
| Volume | 82 |
| Issue number | 3 |
| DOIs | |
| Publication status | Published - Mar-2011 |
| Externally published | Yes |