Onderzoeksoutput per jaar
Onderzoeksoutput per jaar
- 5 resultaten
Zoekresultaten
-
2020
Prosocial Compensation Following a Service Failure: Fulfilling an Organization’s Ethical and Philanthropic Responsibilities
Thomassen, J. P., Leliveld, M. C., Ahaus, K. & Van de Walle, S., feb.-2020, In: Journal of Business Ethics. 162, 1, blz. 123-147 25 blz.Onderzoeksoutput › Academic › peer review
Open AccessBestand16 Citaten (Scopus)233 Downloads (Pure) -
2018
Public service guarantees: Exploring the design and implementation of service guarantees in public settings
Vertaalde titel van de bijdrage :Publieke servicegaranties: Een verkenning van het ontwerp en de implementatie van servicegaranties in de publieke dienstverlening Onderzoeksoutput
Open AccessBestand2796 Downloads (Pure) -
2017
Compensating citizens for poor service delivery: Experimental research in public and private settings
Thomassen, J. P., Leliveld, M. C., Van de Walle, S. & Ahaus, K., dec.-2017, In: Public Administration. 95, 4, blz. 895-911 17 blz.Onderzoeksoutput › Academic › peer review
Open AccessBestand17 Citaten (Scopus)199 Downloads (Pure) -
2014
An implementation framework for public service charters: Results of a concept mapping study
Thomassen, J. P., Ahaus, K., Van de Walle, S. & Nabitz, U. W., 2014, In: Public Management Review. 16, 4, blz. 570-589 20 blz.Onderzoeksoutput › Academic › peer review
Open AccessBestand12 Citaten (Scopus)20 Downloads (Pure) -
Developing and implementing a service charter for an integrated regional stroke service: an exploratory case study
Thomassen, J.-P., Ahaus, C. & Van de Walle, S., 29-mrt.-2014, In: BMC Health Services Research. 14, 11 blz., 141.Onderzoeksoutput › Academic › peer review
Open AccessBestand4 Citaten (Scopus)254 Downloads (Pure)