A conceptual model of channel choice: measuring online and offline shopping value perceptions

Onderzoeksoutput: Working paperAcademic

1323 Downloads (Pure)


This study tries to understand how consumers evaluate channels for their purchasing. Specifically, it develops a conceptual model that addresses consumer value perceptions of using the Internet versus the traditional (physical) channel. Previous research showed that perceptions of price, product quality, service quality and risk strongly influence perceived value and purchase intentions in the offline and online channel. Perceptions of online and offline buyers can be analyzed to see how value is constructed in both channels. This model enables comparisons between online and offline shoppers perceptions. As such, it is possible to determine the factors that encourage or prevent consumers to engage in online shopping.
Originele taal-2English
Aantal pagina's37
StatusPublished - 2004

Citeer dit