A process mining approach to analyse user behaviour

Laura Maruster, Niels R. Faber, Rene J. Jorna, Rob J. F. van Haren

OnderzoeksoutputAcademicpeer review

6 Citaten (Scopus)

Samenvatting

Designing and personalising systems for specific user groups encompasses a lot of effort with respect to analysing and understanding user behaviour. The goal of our paper is to provide a new methodology for determining navigational patterns of behaviour of specific user groups. We consider agricultural users as a specific user group, during the usage of a decision support system supporting cultivar selection - OPTIRas(TM). Combining process mining techniques with insights from decision making theories, we provide a method of analysing logs resulted from usage of decision support systems. For instance, farmers show difficulties in fulfilling the goal of OPTIRas, while other agricultural users seems to manage better. The results of our analysis can be used to support the redesign and personalization of decision support systems.

Originele taal-2English
TitelWEBIST 2008: PROCEEDINGS OF THE FOURTH INTERNATIONAL CONFERENCE ON WEB INFORMATION SYSTEMS AND TECHNOLOGIES, VOL 2
RedacteurenJ Cordeiro, J Filipe, S Hammoudi
Plaats van productieSETUBAL
UitgeverijINSTICC publishing
Pagina's208-214
Aantal pagina's7
ISBN van geprinte versie978-989-8111-27-2
StatusPublished - 2008
Evenement4th International Conference on Web Information Systems and Technologies - , Portugal
Duur: 4-mei-20087-mei-2008

Other

Other4th International Conference on Web Information Systems and Technologies
Land/RegioPortugal
Periode04/05/200807/05/2008

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