A Repeatable Collaboration Process for Exploring Business Process Improvement Alternatives

H G Sol, Mercy Amiyo, J. Nabukenya

    OnderzoeksoutputAcademicpeer review

    1 Citaat (Scopus)

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    The dynamic nature of organisations has increased demand for business process agility leading to the adoption of continuous Business Process Improvement (BPI). Success of BPI projects calls for continuous process analysis and exploration of several improvement alternatives. These activities are knowledge intensive requiring multi-disciplinary skills. Coupled with the cross-cutting nature of business processes attainment of one's business goal necessitates collaboration among stakeholders in many business process improvement efforts. However the existing tools provide limited to no support for this kind of collaboration, especially in the decision processes involved. In light of this, we designed a repeatable collaboration process (CP) for BPI alternative exploration. The CP consists of two modules aimed at the generation of BPI alternatives and the selection of a BPI alternative respectively. Evaluation results from testing sessions at two organisations show that the CP provides support for the BPI generation and selection process, and is useful for BPI alternative exploration.
    Originele taal-2English
    TitelSystem Science (HICSS), 2012 45th Hawaii International Conference on System Sciences
    Plaats van productieMaui, HI
    UitgeverijIEEE (The Institute of Electrical and Electronics Engineers)
    Pagina's326-335
    Aantal pagina's10
    ISBN van elektronische versie978-0-7695-4525-7
    ISBN van geprinte versie978-1-4577-1925-7
    DOI's
    StatusPublished - 2012

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