An implementation framework for public service charters: Results of a concept mapping study

J.P. Thomassen, Kees Ahaus, Steven Van de Walle, U.W. Nabitz

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title = "An implementation framework for public service charters: Results of a concept mapping study",

author = "J.P. Thomassen and Kees Ahaus and {Van de Walle}, Steven and U.W. Nabitz",

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