Benchmarking in the Dutch waste-water treatment sector

R.J. Admiraal; G.J. van Helden

Benchmarking in the Dutch waste-water treatment sector

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10 Citaten (Scopus)

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The Dutch water boards have recently completed a performance measurement and evaluation project for waste-water treatment. This Project was intended to strengthen the boards' accountability to their stakeholders and to identify starting Points for Performance improvement. The Balanced Scorecard was used as a framework to develop a broad set of performance indicators. This article describes the benchmarking project and how the Dutch water boards intend to use the results to improve performance. Finally, the Dutch project is compared with the UK's Best Value project.

Originele taal-2	English
Pagina's (van-tot)	113-118
Aantal pagina's	6
Tijdschrift	Public Money & Management
Volume	23
Nummer van het tijdschrift	2
Status	Published - apr.-2003

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