Business Value of SME Digitalization: When Does It Pay off More?

Nicolai Fabian, John Dong*, Thijs Broekhuizen, Pieter Verhoef

*Corresponding author voor dit werk

OnderzoeksoutputAcademicpeer review

13 Citaten (Scopus)
467 Downloads (Pure)

Samenvatting

Small and medium enterprise (SME) digitalisation involves the reinforcement, modification, and renewal of business models with the help of digital technologies. It is widely considered imperative for SMEs to stay relevant in the digital age. Yet, little is known about the conditions under which SME digitalisation improves the performance of SMEs in the IS literature. Guided by the SME literature, we postulate that the business value of SME digitalisation – based on its impact on improving financial firm performance – is dependent on two factors that are particularly relevant to SMEs due to their smallness and flexibility: radical orientation and organisational rigidity. Using data from multiple waves of surveys in 2019–2020 and archival financial data from Dutch SMEs, we demonstrate that the positive impact of SME digitalisation on performance improvement strongly depends on SME characteristics. SMEs who are oriented towards radical change and are more rigid are disadvantaged and attain lower returns on SME digitalisation.
Originele taal-2English
Pagina's (van-tot)383-402
Aantal pagina's20
TijdschriftEuropean Journal of Information Systems
Volume33
Nummer van het tijdschrift3
Vroegere onlinedatum9-feb.-2023
DOI's
StatusPublished - 20-mei-2024

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