Diversity in Teamwork and Its Implications in O&SCM: A Dive into Students' Perspectives

Universities are crucial in preparing students for diverse team dynamics, with the understanding that the impact of diversity can vary across settings. This study delves into Operations and Supply Chain Management (O&SCM), an area where the importance of diverse team management has recently increased but is underexplored. The aim is to comprehend how O&SCM students perceive diversity and its consequences for teamwork. The investigation focuses on the MSc Supply Chain Management program at the University of Groningen, with specific insights on the Process Improvement and Change course, involving (diverse) teamwork. Findings reveal a multifaceted view of diversity, emphasizing dimensions like educational background, nationality and cultural differences, while also less-explored aspects like goal diversity. This study supports the dual effect of diversity on O&SCM teamwork, aligning with existing literature, but also unveiling new aspects like the influence of varying grade aspirations on team dynamics. It questions student-identified countermeasures, considering industry trends.