Effects of complaint behaviour and service recovery satisfaction on consumer intentions  to repurchase on the internet

Onderzoeksoutput › Academic › peer review

43 Citaten (Scopus)

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@article{7d08bbe30a4048e59e8b0e83dda020b0,

title = "Effects of complaint behaviour and service recovery satisfaction on consumer intentions to repurchase on the internet",

author = "Tammo Bijmolt and Eelko Huizingh and Adriana Krawczyk",

year = "2014",

language = "English",

volume = "24",

pages = "608--628",

journal = "Internet Research",

number = "5",

}