Emergency calls with a photo attached: The effects of urging citizens to use their smartphones for surveillance

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Various kinds of media and metadata, such as pictures, videos, and geo-location, can be attached to emergency reports to the police using dedicated platforms, social networking sites, or general communication apps such as WhatsApp. Although potentially a very useful source of information for law enforcement agencies, this also raises considerable concerns regarding surveillance and privacy in public spaces: It exhorts citizens to establish a supervisory gaze over anyone, at any time, and anywhere.
This chapter analyses these concerns using theories from surveillance studies. It considers the (surprisingly high) applicability of panoptical theories by Foucault and others to the effects of increased visibility of citizens in public spaces. This analysis importantly reveals how discriminatory tendencies might be introduced and exacerbated. Attention is then paid to Deleuze’s ‘societies of control’ and related notions such as database surveillance, surveillance assemblages, and predictive policing. This analysis shows that the enrichment of emergency reports with media and metadata from smartphones can pressurize people into conformity, erode the presumption of innocence, and diminish societal trust. Furthermore, this process will disproportionality affect already disadvantaged groups and individuals. Policy makers are advised to implement enriched emergency reports carefully.
Originele taal-2English
TitelSurveillance, Privacy, and Public Space
RedacteurenBryce Clayton Newell, Tjerk Timan, Bert-Jaap Koops
Plaats van productieAbingdon
Aantal pagina's21
ISBN van elektronische versie9781315200811
ISBN van geprinte versie9781138709966
StatusPublished - 26-jul-2018

Publicatie series

NaamRoutledge Studies in Surveillance

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