Improving Business Processes: Does Anybody have an Idea?

Rob Vanwersch, Irene Vanderfeesten, Eric Rietzschel, Hajo Reijers

OnderzoeksoutputAcademicpeer review


As part of process redesign initiatives, substantial time is spent on the systematic description and analysis of the as-is process. By contrast, to-be scenarios are often generated in a less rigorous way. Only one or a few workshops are organized for this purpose, which rely on the use of techniques that are susceptible to bias and incompleteness, e.g. brainstorming. In this paper, we evaluate a new technique for generating process improvement ideas: the RePro (Rethinking of Processes) technique. Its backbone is formed by process improvement principles that guide practitioners in a systematic and comprehensive exploration of the solution space. An experiment was conducted to compare the performance of the RePro technique with traditional brainstorming. Results confirm the potential for using a more advanced technique during process redesign workshops, but also show that the way such a technique is used strongly affects its performance.
Originele taal-2English
TitelBusiness Process Management
Subtitel13th International Conference, BPM 2015, Innsbruck, Austria, August 31 -- September 3, 2015, Proceedings
RedacteurenHamid Motahari-Nezhad, Jan Recker, Matthias Weidlich
Plaats van productieCham
Aantal pagina's16
ISBN van elektronische versie978-3-319-23063-4
StatusPublished - 2015

Publicatie series

NaamLecture notes in computer science
ISSN van geprinte versie1611-3349

Citeer dit