“Lean first, then automate”: a framework for process improvement in pure service companies. A case study

Thomas Bortolotti, Pietro Romano

OnderzoeksoutputAcademicpeer review

75 Citaten (Scopus)
Originele taal-2English
Pagina's (van-tot)513-522
TijdschriftProduction Planning & Control
Volume23
DOI's
StatusPublished - 2012
Extern gepubliceerdJa

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