Outflanking undecided, ever-changing puzzles: the role of human behavior in scheduling

Wouter van Wezel, K.N. McKay, T. Wäfler

OnderzoeksoutputAcademicpeer review

1 Citaat (Scopus)
129 Downloads (Pure)


Scheduling determines the sequence and timing of activities in an organization. This involves, for example, decisions about priorities, timing, staff assignment, and allocating machines to manufacturing operations. These decisions have a considerable impact on performance in many organizations. Scheduling problems are well known for their numerical complexity and are typically approached mathematically. However, several features of scheduling necessitate human involvement. For example, information is ever-changing and needs to be interpreted, and stakeholders often need to be convinced to accept constraint violations. This chapter addresses the interplay between traditional scheduling research and a behavioral operations approach to scheduling, and describes two learning activities that can be played to comprehend some of the social and psychological aspects of the scheduling process.
Originele taal-2English
TitelThe handbook of behavioral operations management
SubtitelSocial and psychological dynamics in production and service settings
RedacteurenE. Bendoly, W. van Wezel, D.G. Bachrach
Plaats van productieNew York
UitgeverijOxford University Press
Aantal pagina's41
ISBN van elektronische versie9780199357239
ISBN van geprinte versie9780199357222
StatusPublished - 2015


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