Perceiving emotional complaints from an out-group: the consequences of communicating anger and sadness



In Europe, refugees sometimes express that they are dissatisfied with the treatment they receive from a host country. We investigated how people respond to such complaints. More specifically, we examined whether the attitude towards refugees influences empathy and support for refugee-policies, when refugees complain about their treatment in either an angry, sad, or neutral way. In three experiments, participants were subjected to an angry, sad, or neutral complaint from refugees, after participants’ attitude towards refugees was measured. Much support was found for the hypothesis that the attitude predicts out-group empathy and positive policy support. Further, results suggested that the positive effect of communicated emotion (anger or sadness) is only found when the attitude towards refugees is more neutral, while expressed anger tended to have negative consequences on those with a negative attitude towards refugees. An additional study is in preparation, and we expect to gain more insights into intergroup communication.
Originele taal-2English
StatusPublished - 24-apr-2018
EvenementKLI Conference 2018: KLI Conference - Conferentiecentrum Woudschoten, Zeist, Netherlands
Duur: 24-apr-201825-apr-2018


ConferenceKLI Conference 2018
Verkorte titelKLI Conference 2018
Internet adres

Citeer dit