Reducing feedback requirements of workload control

The workload control concept is known as a robust shop floor control concept. It is especially suited for the dynamic environment of small- and medium-sized enterprises (SMEs) within the make-to-order sector. Before orders are released to the shop floor, they are collected in an ‘order pool’. To make the release decision, information regarding the actual situation on the shop floor is required. Within SMEs, this information is often incomplete, incorrect or delayed. However, the workload control approaches discussed in the literature assume precise feedback information. The paper discusses the opportunities for information feedback from the shop floor for centralized order release within SMEs and analyses the information requirements of workload control approaches. These approaches are adapted based on more realistic assumptions regarding information supply within SMEs. The different approaches are compared and assessed by a simulation study. Results show that additional investments in more accurate information supply lead to decreasing marginal improvements in overall shop performance. Additionally, they indicate that the choice of the right workload control approach might have important effects on performance.